Empire Rewards Program Terms

Empire Rewards is available to approved Empire Rx Distributors wholesale accounts that are licensed pharmacies and remain eligible to purchase from Empire Rx. Enrollment is automatic; no separate registration is required. Empire Rx may verify licensure, account ownership, and eligibility. Accounts that are suspended, closed, fraudulent, or otherwise ineligible cannot earn or use rewards.

Qualifying Spend is the merchandise amount Empire Rx invoices to an eligible account during a calendar month (Eastern Time), regardless of whether the order was placed online, by telephone, or through a representative. It is calculated after discounts and is reduced by returns, credit memos, and other product credits issued during the month. Shipping charges, taxes, fees, canceled invoices, and amounts that are not actually invoiced are excluded. Orders count when invoiced, not when submitted or shipped.

Each account's tier is based on its total Qualifying Spend for that calendar month. Unless a different schedule is displayed before the month begins, the tiers are:

• Bronze: $2,500–$4,999.99 — 1%
• Silver: $5,000–$9,999.99 — 1.5%
• Gold: $10,000–$19,999.99 — 2%
• Platinum: $20,000 or more — 2.5%

The percentage for the achieved tier applies to all Qualifying Spend for that month. Spend does not carry over between months, and accounts under $2,500 do not earn a monthly credit unless a published promotion states otherwise. Dashboard totals are estimates until the month is closed and reviewed. The tier schedule in effect when a month begins is the one used for that month; changes take effect no earlier than the next full calendar month.

To receive a credit, the account must be current when Empire Rx closes the month, ordinarily on the second calendar day of the following month. An account is not current if any invoice is more than 30 days past due at that time. If the account is not current, the month's reward will be held rather than immediately forfeited. Empire Rx will release the reward after the account becomes current, provided that occurs within 60 days after the monthly close. If the account remains past due after that period, the held reward expires. Payments still processing may not be reflected until posted; customers should contact Accounts Receivable promptly about possible errors.

Empire Rx ordinarily issues earned rewards as statement credits during the first week of the following month. A credit may appear as pending until it is posted to the customer's account. Rewards have no cash value, cannot be sold or transferred, and may be used only against future eligible Empire Rx invoices. Rewards cannot be applied to taxes, shipping, fees, or amounts prohibited by law. Credits may be adjusted to correct billing, return, eligibility, or calculation errors.

Returns and credit memos reduce Qualifying Spend in the month they are issued. If returns exceed purchases for that month, the unused reduction carries forward and reduces later Qualifying Spend until fully absorbed. This prevents a post-close return from creating an unrecovered reward benefit. If an account closes, earned and approved credits may first be applied to eligible, undisputed amounts owed to Empire Rx. Any unused, pending, or ineligible balance then expires without cash payment, except where applicable law requires otherwise.

Empire Rx may modify or end Empire Rewards with at least 30 days' notice. Changes will not reduce a credit already earned for a closed month. Empire Rx's records govern program calculations, subject to correction of errors. Credits may be disclosed or reported when required by tax, regulatory, or other applicable law. Participation is subject to these terms and all applicable laws.